Continental USA Only: We currently ship exclusively to the 48 continental United States. We do not ship to P.O. Boxes, APO/FPO addresses, or residential communal drop sites.
Outside Continental USA: For inquiries regarding shipping to Alaska, Hawaii, or international territories, please contact us directly at pipezonewholesale@gmail.com for a custom freight quote.
Verification: All orders must ship to the verified business address associated with your Wholesale License.
2. CARRIER & LIABILITY (IMPORTANT)
Transfer of Liability: Pipe Zone Wholesale’s responsibility ends once the shipment is handed over to the courier (UPS, FedEx, USPS, or LTL Freight).
Damaged, Lost, or Stolen Items: Pipe Zone Wholesale is NOT responsible for items broken, damaged, stolen, or lost during transit.
Claims: Any claims for transit-related issues must be filed directly with the shipping carrier by the receiver. We recommend all customers inspect their shipments immediately upon arrival and take photos of any external box damage before opening.
3. FREIGHT & LTL SHIPPING
High-Value Orders: Orders exceeding $1,250 or containing high-volume fragile glass may be transitioned to LTL Freight (Palletized) to ensure maximum stability.
Liftgate Fees: Customers are responsible for any additional carrier fees incurred at delivery, such as liftgate requirements or inside delivery requests.
4. RETURNS & EXCHANGES
Final Sale Items: All sales of Hazardous Materials (Butane, Torches, Cleaners) and Clearance/Closeout items are final. No returns or exchanges will be accepted.
Used Merchandise: Under no circumstances will we accept returns on items that have been used.
Restocking Fee: Approved returns for non-defective merchandise are subject to a 25% restocking fee. The customer is responsible for all return shipping costs.
5. SHORTAGES & WRONG ITEMS
Reporting Window: Any discrepancies, such as missing items or receiving the incorrect product, must be reported to Pipe Zone Wholesale within 72 hours of delivery confirmation. Please include your Order Number and photos of the packing slip.
